Unagi has recently been experiencing heavy demand. We're currently looking at a turn-around time of about 3 weeks. They ship within 14 days from the warehouse, however, currently, UPS isn't able to operate with a full workforce and our own warehouse team is being forced by local regulations to work with a skeleton crew to combat the spread of the Coronavirus which is why there's been a bit of a delay. The first email you receive from us might take some time to go out while we prepare your order, but you will receive an automated email after your scooter is packed and about to be shipped, which will then be followed by a tracking number.
You can keep up with the status of your order here: Order Status
You can refer to our Terms & Conditions, section 3.h. Shipping. for more details.