Don't worry! We'll look into this as soon as possible.
If you order before 9:00 PM EST (6:00 PM PST), it will be shipped out in 2 - 3 business day via courier. Please reach out to our courier first via email if you haven't received any updates. Shipping times may vary but usually take less than 5 business days.
Please email us at firstname.lastname@example.org if your scooter hasn't been delivered in this time-frame. If you contact us before 6 PM PST (9 PM EST) we will get back to you within 2 - 3 business days.
If you bought an Unagi scooter not using our subscription program, please check here.