Unagi All Access: If a customer pays for the year subscription can they still return their scooter and receive a refund on the remaining months? Beth August 26, 2020 03:51 Updated No, we do not prorate remaining time on your subscription. For more detailed information regarding our refund policy, please review our Terms of Agreement. Related articles Unagi All Access: What happens if I lose my scooter and stop paying? Unagi All Access: If I cancel, is there a refund? Unagi All Access: How do I replace my lost or damaged scooter? Unagi All Access: If I cancelled my subscription and would like to resubscribe, do I have to pay the $50 setup fee again? Unagi All Access: What is the $50 required when subscribing?