How will my scooter be delivered?

Parcel orders will ship via FedEx or UPS Ground. Your shipment is a high-value item and therefore requires a degree of attention to receive it. Please be aware of your delivery date and ensure that your shipping address is accurate and complete. Due to the value of our packages, a signature will be required from an adult at the delivery address. FedEx and UPS provide tools to customize your delivery experience once your tracking number is ready. If you experience delivery issues, please see here. If you receive a delivery notification but haven't received your scooter, please see here.

Can my order be expedited?

Unfortunately, we cannot expedite the shipping of your scooter because of the size of the battery. There are strict restrictions on lithium batteries on airplanes, so it is impossible to ship via air services. The only way we can deliver your Unagi scooter to you is via ground-based services. It's worth the wait!