What if I'm having delivery issues?

Please contact the carrier directly to provide instructions or resolve delivery issues. Once the carrier is in possession of your order, we are no longer able to help with delivery issues. If you’ve had prior problems receiving packages at your location, consider asking the carrier to hold your order at a nearby terminal for pick-up. If you are unable to receive your package, and it is returned to us, a fee may apply for re-delivery. We are not responsible for failed deliveries and we do not offer refunds or credits due to delivery issues.