The top speed of the Model One is intentionally capped at 17 mph (27 km/h) for the E500 and 15 mph (24 km/h) for the E350. There are 3 speed modes, each with increasing caps for top speed and acceleration (E350 / E500). Double press the small button above the right throttle to toggle between modes.
1. Beginner (eco mode): 9 mph / 11 mph for a soft and smooth riding experience.
2. Intermediate (standard mode): 12 mph / 13 mph for a balanced ride.
3. Pro (sport mode): 15 mph / 17 mph for extra speed and power.
P. Pedestrian (walking mode): 4 mph for sidewalks (E350 only).
What is dual motor mode (E500 only)?
A wheel icon on the screen indicates that your scooter is in dual motor mode, which engages both front and rear motors. This gives you extra torque when accelerating and going up hills, giving you a more responsive and speedy ride. Double press the center button to toggle between single and dual motor modes.
Can I make the scooter go faster than 17 mph?
Yes! The electronic speed limiter can be removed from Mode 3 to gain a few extra miles per hour. On a flat surface, riders roughly 200 lbs. can reach 18 mph and riders roughly 150 lbs. can reach 20 mph. Beware that these speeds can increase with no limit on a decline. To unlock:
-Start with the scooter powered on and set to speed mode 1 in single motor mode.
-Hold down the brake and accelerator simultaneously and push the power button 10 times. There should be a beep if successful.
-Set the scooter to speed mode 3 and ride without limits!
To re-engage the speed limiter, simply repeat these steps.
Here's a helpful video describing the instructions above:
Please note that removing the speed limiter will drastically reduce the range of your scooter (see here).
Why is the speed capped by default?
The Model One is the result of a delicate balancing act between speed, range, and battery size (weight), which are all factors we aim to optimize but work against one another. The maximum speed was determined in conjunction with these other factors to appeal to the majority of users. We used 15.5 mph - average bicycling speed - as a benchmark that represents a safe and comfortable speed for most people to move around urban environments. We also considered regulations that govern the classification of motor vehicles in most countries to which we ship.
Why am I not going as fast as I should?
First, check which driving mode you're in and if you have dual motor mode engaged. These are the biggest factors that influence your speed.
If your scooter still seems too slow, make sure it's fully charged. Performance can decrease as the battery approaches empty.
Other factors that influence speed include inclines, rider weight, road surface, and wind resistance.