General
All-Access Subscription
- How can I get receipts for my All-Access payments?
- Can I choose the color of my All-Access scooter?
- What if my All-Access scooter is stolen?
- Is it mandatory to return my All-Access scooter?
- Can I purchase my All-Access subscription scooter?
- What is the $50 setup fee when subscribing to All-Access?
Purchase, Warranty, and Returns
- How are VAT, duties, and taxes handled in the EU?
- If I need to return my scooter, how do I ship it?
- If I buy a scooter as a gift, will the recipient know the cost?
- I bought my scooter from a dealership. Who handles my warranty?
- What is your return and warranty policy? What if my scooter breaks down?
- Where can I buy / rent an Unagi scooter?
Using The Model One
- What is pedestrian (P) mode on the E350?
- What's the max rider weight the Unagi can support?
- Where can I ride? Can I ride on sidewalks? Are there geo-fenced zones with blocked access?
- What are the scooter's specs?
- How can I keep my scooter safe? How can I lock my Unagi?
- Is there an Unagi smartphone app?
Scooter Maintenance
- Does Unagi offer scooter repair services?
- I lost the handlebar screws. What should I do?
- My scooter is stuck upright and won't fold. How can I fix it?
- My charge port cover broke or fell off. What should I do?
- I lost my Unagi tool key! Where can I purchase a replacement?
- How should I clean my scooter?
Delivery
- Memorial Day Bundle: When will my bundle ship?
- What countries / territories does Unagi ship to?
- Can my scooter be shipped to a PO BOX, APO, FPO or DPO address?
- What if I need to change or cancel my order?
- What is the Unagi courier service?
- Should I keep the shipping box?