FAQ
All your frequently asked questions!
- I applied to be a brand ambassador. How long does it take to be one?
- If I order now, when will my payment be processed?
- If I place an order today, how long will it be before I get my scooter? (USA)
- I have emailed and have yet to get a response, what's going on?
- I'm not getting the range I expected on my scooter in cold weather, now what?
- I need to change my delivery address/color scooter, what do I do?
- Is my charger port cover broken?
- I've accidentally ordered two scooters instead of one, what do I do?
- I want to cancel my order, what now?
- My scooter is stuck upright and won't fold! How can I fix it?
- My scooter isn't going as fast as it should, what's wrong?
- Riding your Unagi safely
- VAT - duties and taxes in the EU
- What are the scooter's specs?
- What is the width and length of the scooter deck?
- What are the Unagi scooter specifications in Metric units
- Where can I get an invoice for my order?
- What's the suspension like on the scooter?
- What countries does Unagi ship to?
- What terrain can I ride the Unagi on?
- What is your returns policy?
- What's the max rider weight your scooter can support?
- What is the max speed?
- Where can I buy snow tires for my Unagi?
- Why do you not ship by express courier, next day delivery?