Unagi Unagi
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FAQ

  • How did you decide on the max speed?
  • How do you comply with the German road laws for scooters?
  • How much does an Unagi scooter cost?
  • How much do you charge for delivery?
  • I applied to be a brand ambassador. How long does it take to be one?
  • I bought my scooter from a dealership, who handles my warranty?
  • If I order now, when will my payment be processed?
  • If I place an order today, how long will it be before I get my scooter? (USA)
  • I have emailed and have yet to get a response, what's going on?
  • I'm not getting the range I expected on my scooter in cold weather, now what?
  • I need to change my delivery address/color scooter, what do I do?
  • Is my scooter legal where I live?
  • Is my charger port cover broken?
  • Is riding a scooter dangerous?
  • I've accidentally ordered two scooters instead of one, what do I do?
  • I want to cancel my order, what now?
  • My scooter is stuck upright and won't fold! How can I fix it?
  • My scooter isn't going as fast as it should, what's wrong?
  • Riding your Unagi safely
  • VAT - duties and taxes in the EU
  • What are the scooter's specs?
  • What is the width and length of the scooter deck?
  • What are the Unagi scooter specifications in Metric units
  • Where are your scooters manufactured?
  • Where can I buy an extra charger?
  • Where can I get an invoice for my order?
  • What's the suspension like on the scooter?
  • What is the Unagi’s range on a single charge?
  • What advice do you have for riding safely?
  • What terrain can I ride the Unagi on?
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